Pipeline Success

Work from Home Call Center Lead Verification Agent


Austin, TX


Independent Contractor

Call Center Lead Verification Agent - Work from Home 

Job Title: Call Center Agent – Work from Home

Location: Must reside in central Texas with the ability to travel to Austin for training

Job Status: 1099 Contract (30 hours each week) mix of days (8am start time), evenings (10pm end time) and weekends (10am - 8pm)

Looking for a company where you can assist customers while comfortably working from home? Want to help families find senior care, assisted living facilities or assisted home care providers in finding employment opportunities? If you’re interested in being part of a small team dedicated to helping families, join us as a work from home care advisor.

We want someone who’s passionate about providing outstanding customer service to join our team. We aspire to make great things possible for each other, our customers, and for you.


A day in the life

  • Work from home 
  • Provide engaging customer service through conversation in our fast-paced call center
  • Speak with family members seeking care for loved ones
  • Receive both inbound calls and make outbound calls
  • Engage with our partner agencies to connect qualified families
  • Maintain high performance metrics including conversion, 3rd party conferences, after call work, schedule adherence, and attendance
  • Thrives on a team where feedback is welcomed


What you’ll need

  • Availability to work days, evenings and weekends – You’ll need to be flexible with your schedule, as your work hours will be based on business needs
  • You have strong people skills-you're energetic, approachable, a good listener and empathetic
  • Passion for customer service and ownership of the customer experience
  • Experience in a fast-paced, high-volume call center
  • Experience in lead generation and/or lead verification call types is a plus
  • Five9 contact center software experience
  • Ability to receive coaching and implement feedback
  • High school diploma or equivalent
  • At least 18 years old
  • Stable high speed hardwired internet connection
  • PC or Apple computer, laptop preferred
  • Quiet work environment with no distractions
  • Professional attitude to work independently from home
  • Ability to meet strict attendance guidelines
  • Tech savvy with the ability to learn new software quickly



  • This is a work from home position
  • Starting Pay is $11.00 an hour

Primarily evenings and weekends with some days based on performance.

Company Website: www.pipelinesuccess.com

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