Pipeline Success

Call Center Agent - Work from Home


Austin, TX


Independent Contractor

Call Center Lead Generation and Verification Agent - Work from Home


Job Title:  Call Center Agent – Work from Home

Location:  Must reside in central Texas with the ability to travel to Austin for training 

Job Status:  1099 Contract (25 hours each week) primarily weekends and evenings


Looking for a company where you can assist customers while comfortably working from home?  Want to help families find senior care, assisted living facilities or assist home care providers in finding employment opportunities?  If you’re interested in being part of a small team dedicated to helping families, join us as a work from home care advisor.

We want someone who’s passionate about providing outstanding customer service to join our team.  We aspire to make great things possible for each other, our customers, and for you.


A day in the life

  • Work from home
  • Provide engaging customer service in our fast-paced call center
  • Speak with family members seeking care for loved ones
  • Engage with our partner agencies
  • Maintain high performance metrics including attendance, schedule adherence and conversion
  • Ability to independently make appropriate decisions while addressing the needs of the customer and company
  • Communicate effectively with leadership on a daily basis to include coaching opportunities


What you’ll need

  • Availability to work evenings and weekends
  • Soft skills to engage in a conversation with families seeking care
  • Experience in lead generation & lead verification call types
  • Five9 experience
  • Ability to receive coaching and implement feedback
  • High school diploma or equivalent
  • At least 18 years old
  • Stable high speed hardwired internet connection
  • PC or Apple computer, laptop preferred
  • Quiet work environment
  • Professional attitude to work independently from home
  • Ability to meet strict attendance guidelines
  • Computer literate and pick up new software quickly



  • This is a work from home position
  • Starting Pay is $11.00 an hour
  • Primarily evenings and weekends


Company Website: www.pipelinesuccess.com

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