We're looking for someone who is a problem solver and wants to be part of a team that gives direction, but enjoys autonomy to complete your daily tasks. You are the sort of person who can handle multitasking and the occasional change of priority. You probably have a background in B2B account management or sales, and are thrilled to grow the revenue of your existing clients. The role includes assisting clients with their current services and offering others they have not yet bought. Advising on which services will fit the client best is part of the daily conversation with clients. This role includes some business development ability as well.
You will need excellent written and verbal communication, as you will hardly ever meet our National client base of small to medium business owners in person. To fully serve our clients, it's possible to need several software platforms and/or internet browsers open while speaking to them. You will need to be able to think on the fly and keep the clients happy. The answer may not always be obvious, but you'll be clever enough to not give the trite reply of "I don't know". You'll be working directly with our business clients through every step of their relationship with us. You'll have to be insanely organized, detail-oriented, super nice, and excited to know you can make a very real difference every day. You own responsibility for making sure our client base is happy with our service and make it your mission to keep clients on board and growing.
This role comes with projects, reporting and other client serving functions. Examples include finding ways to proactively help our clients get more ROI out of the service we provide them.
The ideal candidate will have the following qualities:
- A professional demeanor
- Good business acumen via email and phone conversations
- Sharp communication skills
- A positive, go-getter attitude
- The ability to multi-task
- Follows directions consistently
- Self drive in a fast paced environment
- A commitment to a job well done
- Strong phone presence
- Must be computer savvy
- Medium tier Microsoft Excel skills
- 1-3 years in a B2B Account Manager role
The is a full-time position and pays based on experience. We are a family oriented business and have a casual atmosphere. We need someone who does not count hours, but counts results. Please visit our core product website at www.careinhomes.com and be prepared to discuss what we do.
Pipeline Success, Inc. is a leading online senior care consumer education, engagement, and matching platform. The Company combines proprietary technology and best practice direct response marketing to match Baby Boomers and seniors with appropriate home care, senior living communities, and related senior care services through multiple channels including their flagship brand, CareInHomes (www.careinhomes.com). Pipeline is the largest provider of online consumer inquiries for home care agencies, assisted living placement companies, and private duty caregivers in the US. Founded in 2008, Pipeline is a privately held company based in Austin, TX.
Company Website: www.pipelinesuccess.com
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