Pipeline Success

Call Center Representative


Austin, TX


Independent Contractor

Call Center Representative - Work from Home

Job Title: Call Center Representative - Work From Home (Independent Contractor)

Job Status: 1099 Contract (approximately 20-30 hours each week), Monday through Friday, 10am-5pm CST shift available

If you're interested in working from home helping families find senior care, this is the role you.  If you would to be part of a small team dedicated to helping caregivers and families, please join CareInHomes as a work from home call center representative.

We want someone who’s passionate about providing outstanding customer service to join our team. 

A day in the life of a work from home call center representative

  • Work from home as a call center representative
  • Qualify families for our partner care providers
  • Engage with our partner agencies to connect qualified families
  • Maintain performance metrics

What you’ll need

  • Previous call center experience
  • Passion for customer service and ownership of the customer experience
  • Experience in lead generation and/or lead verification call types is a plus
  • Five9 contact center software experience is a plus
  • Ability to receive coaching and implement feedback
  • Stable high speed hardwired internet connection connected to your PC or Apple computer, laptop preferred
  • Quiet work environment with no distractions
  • Professional attitude to work independently from home
  • At least 18 years old


  • This is a work from home position
  • Starting Pay is $11-12 an hour depending on experience
Compensation: $11 - $12 per hour depending on experience

Company Website: www.pipelinesuccess.com

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