Pipeline Success

Client Success Advisor

Location

Austin, TX

Type

Full Time

Client Success Advisor

Pipeline Success is looking for a fun, motivated, self-driven individual to join our Client Success team.  We’re looking for someone with strong communication skills and a proven track record of success in managing B2B accounts.  In addition to your normal day to day tasks, you’ll work with leadership across the organization to focus on account growth, team development, revenue optimization, reporting and product development. 

A day in the life

  • Responsible for the day to day support and success of our client relationships
  • Provide consultative solutions and drive long term value for our partners
  • Be a voice for our customers in product development
  • Monitor client portfolio and growth
  • Helping new and existing customers use our products to their greatest success
  • Provide friendly, useful, rapid-response ​phone, chat and email-based technical support to our customers and prospects
  • Communicate with the leadership team to improve product functionality, resolve issues, and improve customer satisfaction
  • Discover potential opportunities from customer contact and work with product and sales team to meet their needs
  • Escalate unresolved issues as required; maintain ownership of issues through resolution

Who you are

  • Previous experience in Client Success (senior care & recruiting verticals a plus)
  • Extreme Ownership – own outcomes and take responsibility for the situation
  • Ability to empathize and understand customer needs
  • Excellent written and verbal communication skills
  • Problem solving, decision making skills and creative thinking skills
  • A professional, positive demeanor with a go-getter attitude
  • No fear when tackling large volumes of customer inquiries
  • Strong computer skills and lightning fast on a keyboard across multiple screens and systems
  • Meticulous attention to detail
  • Ability to prioritize tasks while staying organized
  • Calm demeanor underlying a proactive personality
  • Ambitious, self-motivated, goal-oriented and extremely driven

Why work with us?

  • We are a fun team and part of a growing business
  • Employer paid health care
  • Casual dress code (yes, shorts and flip flops are ok)
  • Kitchen stocked with healthy snacks and drinks (and sweet stuff too)
  • Northwest Austin location (near The Domain)

 

Company Website: www.pipelinesuccess.com

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