Pipeline Success

Call Center Agent

Location

Austin, TX

Type

Independent Contractor

Call Center Specialist - Work from Home

Job Title: Call Center Representative

Job Status: 1099 Contract (approximately 20-30 hours each week)

Schedule:  Monday through Friday, 11am-5pm CST hours available

Rate:  $11 per hour for initial contract and $12 per hour thereafter

If you're interested in working from home assisting families looking for in home care or helping caregivers find jobs, this is the role for you.  If you would like to be part of a small team dedicated to helping caregivers and families, please join CareInHomes as a work from home call center specialist.  All from the comfort of your own home.  

We want someone who’s passionate about providing outstanding customer service to join our team. 

A day in the life

  • Work from home as a call center agent
  • Speak with family members seeking home care for loved ones
  • Speak with caregivers looking for jobs
  • Engage with our partner agencies to connect qualified families
  • Maintain key performance metrics
  • Screen, credential and schedule interviews for candidates seeking employment

What you’ll need

  • Passion for customer service and ownership of the customer experience
  • Experience in lead generation and/or lead verification call types is a plus
  • Five9 contact center software experience is a plus
  • Ability to receive coaching and implement feedback
  • Stable high speed hardwired internet connection connected to your PC or Apple computer, laptop preferred
  • Quiet work environment with no distractions
  • At least 18 years old

Why?

  • This is a work from home 1099 contract position
  • Starting pay is $11 an hour depending on experience
 

Company Website: www.pipelinesuccess.com

(if you already have a resume on Indeed)

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